Venue Policies & FAQ

With our new venue, we know you have lots of questions!

When should I arrive at the theater on the day of the show?

Unless otherwise noted, the lobby and box office open one hour before showtime, and the theater opens 30 minutes before showtime. We suggest arriving 40 minutes before showtime if you haven’t purchased tickets and/or want to be present when the doors open for seat selection. If you have print-at-home or mobile tickets, we suggest you arrive at least 20 minutes before showtime.

 

How do I purchase tickets?

We suggest you purchase advance tickets through our website, and choose print-at-home or mobile ticket option. This way, you can skip the box office and go right to the theater door to be scanned in. Tickets may also be purchased during business hours by phone or in person. If you plan to purchase in person, we strongly suggest emailing or calling to make sure we are open and available to assist you when you plan to visit.

 

How do tickets work at the show?

An usher will scan your ticket at the entrance to the theater. If you purchased online and chose print-at-home or mobile tickets, you can skip the box office line and go right to the theater door. If you choose will-call, forgot your tickets, or plan to purchase tickets at the show, please visit the box office where you will be handed a paper ticket.

 

How does seating work at ATC?

Our theater is a general admission house. This means that there are not assigned seats. When the house opens you will enter and select your seat.

 

What happens if I arrive late?

ATC shows begin on time. If you arrive late, you might not sit with others in your party, or miss some or all of the show. You are not guaranteed a seat unless you are scanned in at least five minutes before listed showtime. Five minutes before showtime, we may release open seats for patrons on a wait list, or direct arriving patrons to seats of our choosing. If you arrive after the theater doors close, we will seat you at a predetermined time and seat location of our choosing to minimize disruption of the performance. In some cases, we may not allow late seating. We strongly suggest you arrive on time so you can see the show, and sit with your party.

Do I need to buy a ticket for a child under 3 years old?

To ensure a safe, enjoyable and meaningful theater experience for all patrons, babies, infants and children under age 4 will not be admitted, even if they have a ticket. If a child is not able to sit quietly for the length of a show, please do not bring them to the performance.

In addition, Most ATC shows are not appropriate for younger children, and have suggested ages and age restrictions. Please review that information carefully before you purchase tickets. Patrons below the restricted age will not be admitted, even if they have a ticket.

Am I able to exchange or receive a refund on purchased tickets?

Yes. There will be a $2 fee for each exchanged or refunded ticket. All exchanges and returns must be handled by a staff member.

 

How can I contact someone with the Alumni Theater Company?

If you need to contact us you can call 412.945.0282 or email us at office@alumnitheatercompany.org

 

Are there additional fees on top of the ticket price?

No. All ticketing and credit card fees are included in the cost of your ticket.

 

Where can I park?

There is ample street parking on Hamilton Avenue in the evenings and on weekends.

 

Do you have accessible seating?

Yes. Please call or note when you purchase your tickets, and we’ll be sure to hold appropriate seats for you.

What do i do if i still have more questions?

Email us at office@alumnitheatercompany.org or call (412) 945-0282.  

Last Updated: April 2019

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